19Stage advances (60d)
8WhatsApp templates approved
11Committee plays completed
₹6.2LInfluenced MRR (7d peak)
Challenge
Field reps sent generic Hindi blasts; procurement committees stalled deals. The founder approved nothing from phone — so either nothing shipped or everything shipped without governance.
Approach
- Growth tier unlocked Keeper monitoring; Closer ran committee plays with buying-group coverage scores.
- WhatsApp-first with tier-capped vernacular (Hindi + English); sales head approves from mobile before send.
- Revenue Memory recorded which template + language combination advanced stages — Scout de-prioritized false positives.
Executive outcomes (90d)
- Pipeline: ₹11.8L new opportunity from 7 accounts
- Protected: ₹2.1L recovered from at-risk (Keeper save play)
- At Risk: ₹4.5L flagged with re-engage paths
- Expansion: —
“Hindi + English outbound on the same play changed our committee motion. Sales head approves from phone; nothing ships cold without a template.”
— Illustrative composite voice; not customer testimony